Prior to Shipment. Refunds will be granted prior to shipment of software minus a 10% order termination charge that will be assessed to the refundable amount.
After Shipment. After shipment, refunds will be granted for cost of software minus shipping and a 25% termination charge, if the package has not been opened. Packages must be shipped back to UTS at END USER’s expense within 14 days of receiving shipment.
Package Opened. Once software is received or downloaded and the software package has been opened, no refund will be granted. UTS will only grant refunds in special situations at its sole discretion.
One Time Use. END USER may only request a refund on software once in your history of the Designated Office.
We MAY honor requests for refund for the following reasons.
December 1st Guarantee.
You have until December 1st, 2018 to request a refund of your down payment of $188. This guarantee only applies to orders that made a down payment of $188 prior to December 1st, 2018. All other orders and prepayment arrangements follow our above Refund and Return policy. After December 1st, all orders follow our Refund and Return Policy.
Please, mind that our Support Team is ready to provide you with timely and efficient professional assistance. Be sure that we will find the best convenient solution for your query. We will gladly review your problems per your contacting us via email at: firstname.lastname@example.org
Please, give it 24 hours for our Support Team to get back to you on the problem. Requests for a refund are accepted only within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please, make sure your request does not contradict our Terms and Conditions.
The refund is issued to you after we receive a digitally signed agreement. A copy of the agreement is sent to you at once after review of your refund request.
Please, acknowledge that by mutual consent exchange can be done to avoid a Refund.